General Policies
- Privacy Policy
We are committed to protecting your privacy. Our comprehensive privacy policy outlines how we collect, use, and safeguard your personal information. Please refer to our website for full details. - Credit Notes
Credit notes may be issued under specific conditions, in accordance with our return guidelines. - No Exchange, No Return
All sales are final. We do not offer exchanges or returns unless explicitly stated (e.g., for defective items inspected and reported at the store before leaving the premises). - Voucher Redemption
Only one voucher can be redeemed per transaction. Vouchers cannot be clubbed or combined. - Website Imagery
All images on our website are for illustrative purposes only. Actual product appearance (color, design, size) may vary slightly. - Product Availability & Pricing
- Quantity: Product availability is subject to change.
- Price: Prices may change without prior notice.
- Variation: Product designs and color variations are subject to stock and availability.
- Delivery Guarantee
We guarantee the delivery of products purchased from us. - Client Responsibility for Additional Costs
Any carting charges or damages caused due to client mishandling will be borne solely by the client. - Catalog Returns
Catalogs, if issued, must be returned within two (2) days from the date of issue.
Specific Product & Defect Policies
- Sleepwell Warranty
For any warranty-related concerns regarding Sleepwell products, customers must directly contact Sleepwell as per their warranty policy. - Defective Items
Products must be inspected thoroughly at the store after purchase. We do not accept claims for defects found after the item has left our premises.